At Daalen, we are committed to ensuring a transparent and straightforward shopping experience. Below, you will find our detailed return and refund policy, designed to provide clarity in every transaction. By placing an order with Daalen, you agree to the following terms and conditions.
Received a Faulty or Damaged Item?
We’re sorry to hear this! If you receive a faulty or damaged item, please contact our support team at support@daalen.co. We will work promptly to resolve the issue.
Order Cancellation
Cancellation requests are accepted within 15 minutes of placing your order. After 1 hour of placing your order, we are unable to cancel your order.
Returns
📦 Within 30 Days of Delivery
Contact our support team to start your return.
🚚 Within 7 Days of Your Request
Send your parcel back and share the tracking number with us.
💳 Refund Within 7 Days of Receipt
We’ll issue your refund to your original payment method within 7 days of receiving your return. Your bank may need additional time to post the funds.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To initiate a return, email support@daalen.co with your order number and a clear statement that you wish to return your purchase. You must notify us before the 30-day return period expires and send the goods back within 14 days of notifying us.
Our team will provide the return address and shipping instructions. Please contact us before sending your parcel so that it reaches the correct location. We do not provide free return shipping. The cost will depend on your location, the parcel’s size and weight, and the shipping service you choose.
Please return all included accessories and components, and use the original packaging where possible. Pack the goods securely to protect them during transit.
We recommend using a tracked shipping service and retaining your proof of postage. If tracking is available, please send the tracking number to support@daalen.co.
Refunds
Approved refunds will be issued to your original payment method within 7 days of receiving your return, or sooner where required by law. Your bank or payment provider may need additional time to post the funds.
We understand that you may need to unpack and try your product to decide whether it’s right for you. You may inspect and test it as reasonably necessary to understand its features and how it works.
If your product is returned in its original condition, with all included accessories and no reduction in value, no deduction will apply to your product refund.
We review every return with care and aim for a fair resolution. If handling beyond reasonable inspection and testing has reduced the product’s value, a proportionate deduction may apply where legally permitted.
We respect your right to return and are committed to making the process clear, fair, and straightforward.
Late or Missing Refunds
If your refund hasn’t appeared yet, please contact us at support@daalen.co first. We’re always here to help and will check the status of your refund for you.
Once we confirm that your refund has been issued, please check your bank account or original payment method again. You may also contact your bank or credit card company, as processing times can vary.
If you’re still unable to locate your refund, let us know so we can help investigate further.
Exchanges or Replacements
We replace items if they are defective or damaged. For replacements, contact support@daalen.co with details of the issue and evidence such as photos or videos
If your order is missing, arrives damaged, or shows an unexpected delivery status, please contact support@daalen.co. We’re here to help and will work with the carrier to investigate and arrange an appropriate resolution.
Orders with Secured Shipping include a one-time replacement for eligible items lost, stolen, or damaged during transit. This additional replacement coverage excludes parcels marked “Delivered,” “Unsuccessful Delivery Attempt,” “Invalid Address,” or “Return to Sender.”
If your tracking shows one of these statuses but you have not received your order, please contact us so we can review the circumstances and advise you on the next steps.
For orders with Standard or Free Shipping, we will also investigate reported delivery issues and provide any remedy required by applicable law.
Secured Shipping provides additional coverage and does not replace or restrict your statutory rights.
Compliance with Local Laws
Nothing in this policy limits your rights under applicable consumer protection laws. Where local law provides additional rights or remedies, those requirements take precedence over this policy.