Daalen (“we,” “us,” or “our”) operates this website and online store, including its related content, features, products, and services (collectively, the “Services”). Our store primarily serves customers in the United States and is operated from the Netherlands.
This Privacy Policy explains how we collect, use, retain, and disclose personal information when you visit our website, make a purchase, create an account, contact us, or otherwise use the Services.
For purposes of applicable data protection laws, Daalen is the controller responsible for the personal information described in this Privacy Policy. Details identifying the business operating Daalen and its address are available on our Contact Information page.
Depending on how you interact with the Services, we may collect the following categories of personal information:
Contact information: Your name, email address, telephone number, billing address, and shipping address.
Order and transaction information: Products purchased, order totals, payment status, transaction references, shipping details, and information about returns, refunds, cancellations, or disputes.
Payment information: Information necessary to process your payment through Stripe or PayPal. Depending on the payment method and integration, we may receive limited payment details, such as the card type, last four digits, and transaction identifiers. Full payment credentials are handled by the relevant payment provider.
Account information: If you create an account, your username, protected account credentials, contact details, and account preferences.
Communications: Information you provide when contacting us, requesting support, or submitting feedback.
Device and technical information: Your IP address, browser type, device information, and technical logs.
Browsing information: Information about your interactions with the website, such as pages or products viewed and shopping cart activity, depending on the technologies enabled and your privacy choices.
Reviews and submitted content: Reviews, ratings, images, or other content you choose to submit where these features are available.
We collect personal information:
Directly from you, including when you place an order, create an account, submit a form, or contact us.
Automatically, through cookies, server logs, and similar technologies used when you browse or interact with the Services.
From service providers, including payment providers and fulfillment or delivery partners, such as payment confirmations, fraud-related information, and delivery updates.
We use personal information to:
Process payments and fulfill orders.
Calculate applicable taxes and shipping charges.
Arrange delivery and provide order updates.
Handle customer inquiries, complaints, returns, refunds, and payment disputes.
Create and maintain customer accounts, where available.
Maintain shopping cart functionality and remember relevant preferences.
Operate, troubleshoot, protect, and improve the Services.
Detect and prevent fraud, unauthorized access, and misuse.
Send marketing communications where permitted by law and consistent with your choices.
Measure website or advertising performance and support relevant advertising where these technologies are used and legally permitted.
Maintain business records, comply with legal obligations, and establish, exercise, or defend legal claims.
Where the General Data Protection Regulation or other applicable law requires a legal basis, we rely on:
Performance of a contract: To process purchases, deliver products, and provide services you request.
Legal obligations: To maintain required tax and accounting records and comply with other applicable requirements.
Legitimate interests: To operate and secure our business, prevent fraud, respond to inquiries, and improve our Services, where those interests are not overridden by your rights.
Consent: Where required for particular marketing activities, cookies, or other processing.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Our store uses WordPress and WooCommerce to provide website and shopping functionality.
Information collected through the store is stored and processed through our website hosting environment and the service providers connected to the Services. Using WooCommerce does not, by itself, mean that all customer information is shared with WooCommerce or its parent company, Automattic. Any additional sharing depends on the extensions and services used.
Authorized personnel and service providers may access information as needed to maintain the website, fulfill orders, process refunds, and provide customer support.
We accept payments through Stripe and PayPal.
Depending on the payment method selected, information necessary to process and support your payment may be shared with the relevant provider. This may include your name, billing and shipping details, email address, purchase amount, transaction information, and technical information used for security and fraud prevention.
Payment providers also process personal information for their own legal, security, fraud-prevention, and other purposes as described in their privacy policies.
For more information, please review:
We use cookies and similar technologies to support website functionality, including shopping carts, checkout, account access, and security.
Depending on the features enabled on our website, we may also use optional technologies for preferences, analytics, and advertising. Where required by law, we request consent before using non-essential cookies.
You can manage cookies through your browser settings and, where available, our website’s cookie preferences. Blocking certain cookies may affect shopping cart, login, or checkout functionality.
Where offered, our cookie notice or preference tool provides further information about the technologies used and the choices available to you.
We may disclose personal information to:
Hosting and technical providers that support website operation, security, maintenance, and data storage.
Payment providers, including Stripe and PayPal, to process payments, refunds, and related transactions.
Fulfillment and delivery partners to prepare, ship, and deliver orders.
Customer support and communication providers to help us respond to inquiries and send service messages.
Analytics and advertising providers, where used, subject to applicable legal requirements and your privacy choices.
Professional advisers and authorities, where reasonably necessary for accounting, legal advice, compliance, or the protection of rights.
We may also disclose information at your direction or in connection with a merger, acquisition, reorganization, or sale of business assets, subject to applicable legal protections.
You may unsubscribe from promotional emails by following the unsubscribe instructions included in those emails or by contacting us.
Unsubscribing from marketing does not stop transactional communications, such as order confirmations, delivery updates, or responses to support requests.
Where advertising technologies are used, certain disclosures of personal information may qualify as a “sale,” “sharing,” or “targeted advertising” under applicable U.S. state privacy laws, even where no money is exchanged.
Where applicable, you may exercise relevant opt-out rights through available privacy controls or by contacting us. We honor legally required opt-out preference signals, including Global Privacy Control, where applicable.
If you submit a review or other content for publication, the information displayed with it may be visible to other visitors. Please avoid including sensitive information or information you do not want made public.
The Services may contain links to third-party websites or embedded content provided by other services.
Interacting with those services may allow their operators to collect information under their own privacy policies. We encourage you to review those policies before providing personal information.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention depends on the type of information and the reason it is held:
Order, payment, and accounting records are retained for applicable statutory periods and as needed to handle refunds, disputes, or legal claims.
Account information is retained while the account is maintained and afterward where necessary for legal or legitimate business purposes.
Customer support communications are retained as needed to resolve inquiries and maintain relevant service records.
Marketing information is retained until you unsubscribe or it is otherwise no longer needed. We may retain limited suppression information to respect your opt-out.
Technical logs, cookies, and analytics information are retained according to their purpose, configured retention periods, and applicable requirements.
We delete or anonymize information when it is no longer needed, subject to legal requirements and routine backup cycles.
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
No website, storage system, or method of transmission is completely secure. Please avoid sending full payment card details or other sensitive information through ordinary email.
Depending on applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information.
Receive a portable copy of certain information.
Object to or request restriction of certain processing.
Withdraw consent where processing relies on consent.
Opt out of processing that qualifies as a sale, sharing, or targeted advertising.
Opt out of certain profiling or automated decisions, where applicable.
Appeal a decision concerning a privacy request where applicable law provides that right.
These rights may be subject to exceptions, including where records must be retained for legal obligations or the establishment, exercise, or defense of legal claims.
To submit a request, email quradigital@gmail.com. We may need to verify your identity before fulfilling a request. Authorized agents may submit requests where permitted by law, subject to verification of their authority.
We will respond within the time required by applicable law and will not unlawfully discriminate against you for exercising your rights. If an appeal right applies, you may appeal by replying to our decision or emailing us with the subject line “Privacy Request Appeal.”
Daalen is operated from the Netherlands and serves customers primarily in the United States. Personal information may be processed in the Netherlands, the United States, and other countries where our service providers operate.
Where applicable data protection law requires safeguards for international transfers, we use appropriate mechanisms, such as adequacy decisions or approved contractual safeguards, including the European Commission’s Standard Contractual Clauses.
You may contact us for further information about applicable transfer safeguards.
The Services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children under 16.
If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
If you have concerns about our handling of personal information, please contact us at quradigital@gmail.com.
Where applicable, you may also lodge a complaint with a competent data protection authority, including the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
We may update this Privacy Policy to reflect changes to our Services, data practices, or legal requirements.
We will post the revised version on this page, update the “Last updated” date, and provide additional notice where required by law.
For questions about this Privacy Policy or to exercise applicable privacy rights, contact:
Daalen
Email: support@daalen.co