At Daalen, our commitment is to provide exceptional service, ensuring the secure delivery of your packages. We offer multiple shipping options, each equipped with tracking numbers, allowing you to monitor your shipment’s journey to your doorstep.
Order Processing and Delivery Times
Orders are generally processed within 1–2 business days. Estimated delivery is 3–9 business days after dispatch, depending on your destination and the shipping option selected.
Shipping availability, charges, and any destination-specific delivery estimates are shown at checkout.
Processing and delivery estimates exclude weekends and public holidays. Customs inspections, severe weather, strikes, and other unexpected disruptions may cause delays. If your shipment is delayed, please contact us so we can check its status and help resolve the issue.
These estimates do not limit any delivery deadline agreed at checkout or your rights under applicable law.
Shipping Address and Changes
Please check that your shipping address is complete and accurate before placing your order, including any apartment or unit number, postcode, and recipient details.
If you notice an error, contact us immediately. We will make reasonable efforts to update the address before processing or dispatch, but changes cannot be guaranteed once fulfillment has begun.
If an incorrect or incomplete address supplied at checkout causes a delivery problem, we will help investigate the available options. Where permitted by law, you may be responsible for reasonable additional costs directly resulting from the address error, such as redelivery charges. We will explain any proposed charges before arranging redelivery.
Delivery Attempts and Unclaimed Parcels
Please monitor your tracking updates and respond to any delivery or collection instructions from the carrier.
If you miss a delivery attempt, the carrier may arrange another attempt or hold your parcel at a collection point. Contact us if you need help locating your parcel or arranging the next step.
If a parcel is returned because it was not collected, delivery was refused, or the address provided was incorrect, we will review the circumstances with you. Any applicable redelivery costs will be explained in advance.
A missed delivery or returned parcel does not automatically remove your statutory rights.
Return to Sender
If your tracking shows “Return to Sender,” please contact support@daalen.co. We will check the reason for the return and work with the carrier to locate the parcel.
Depending on the circumstances and applicable law, we will discuss redelivery, a refund, or another appropriate resolution. Please do not assume that a parcel marked “Return to Sender” has already reached our returns facility.
Refusing delivery or leaving a parcel uncollected does not, by itself, clearly notify us that you wish to withdraw from your purchase. Please contact us directly if you want to cancel or return your order.
Missing, Damaged, or Incorrect Deliveries
If your parcel appears lost, arrives damaged, or contains missing or incorrect items, please contact us first. We will work with the carrier to investigate and arrange an appropriate resolution, which may include a replacement or refund.
Where possible, retain the packaging and provide photos of any damage, the shipping label, and the items received. This helps us investigate more efficiently.
Parcels Marked as Delivered
If tracking shows “Delivered” but you cannot find your parcel, please check with household members, neighbours, your reception desk, and any designated delivery location.
If it is still missing, contact support@daalen.co. We will review the delivery details with the carrier.
Customs, Duties, and Taxes
nternational orders may be subject to import duties, taxes, or customs clearance charges, depending on the destination.
Any charges collected by Daalen will be shown at checkout. Unless stated as included, additional import charges may be payable by the recipient to the relevant authority or carrier, where legally permitted. Any obligation for you to pay these charges will be disclosed before purchase.
Customs processing may affect delivery times. Please contact us if you need information or documents relating to your shipment.
Secured Shipping
If offered at checkout, Secured Shipping provides a one-time replacement for eligible parcels lost, stolen, or damaged during transit, subject to the coverage terms presented before purchase.
This additional replacement coverage excludes parcels marked “Delivered,” “Unsuccessful Delivery Attempt,” “Invalid Address,” or “Return to Sender.” If your parcel has one of these statuses, please contact us so we can investigate and explain the available options.
These exclusions apply only to the additional Secured Shipping benefit.
Checking Your Delivery
Please inspect your order when it arrives and, where possible, report visible damage, missing items, or incorrect products within 7 days of delivery so we can assist promptly.